Here at Synaxys, we are committed to protecting your privacy. This Privacy Policy applies to our Website, which is located at the following address and governs our data collection, processing and usage practices. It also describes your choices regarding the authorizations, access, correction and deletion of your personal and professional information.

By using the Website, you consent to the data practices described in this Privacy Policy and in our Terms of Use. If you do not agree with the data practices described in this Privacy Policy or the conditions established in our Terms of Use, you should not use the Website, nor leave your Personal Information in the contact forms.


1. Definitions

All terms relating to the protection of personal data used in this policy and identified by capital letters, used in the singular or plural, must be interpreted in accordance with the General Data Protection Regulation 2016/679 of 27 April 2016 repealing Directive 95/46/EC (hereinafter “GDPR”).

Specifically, we use the following terms in this Privacy Policy:

Client: Any professional or capable natural person within the meaning of Articles 1123 et seq. of the Civil Code, or legal entity, who visits the Site which is the subject of these general conditions.

Services: provides Clients with :

Content: All the elements constituting the information present on the Site, in particular texts – images – videos.

Customer Information: Hereinafter referred to as “Information (s)” which corresponds to all personal data that may be held by for the management of your account, the management of the Customer relationship and for analysis and statistical purposes.

User: Internet user connecting to and using the above-mentioned site.

Personal information: “Information that allows, in any form whatsoever, directly or not, the identification of the natural persons to whom it applies” (article 4 of law n° 78-17 of 6 January 1978).

The terms “personal data”, “data subject”, “processor” and “sensitive data” have the meaning defined by the GDPR: n° 2016-679 :

Personal Data: Any information relating to an identified or identifiable natural person (hereinafter referred to as “Data Subject”). The Personal Data processed by Synaxys are referred to in Article 3 of this policy.

Data Subject: Any identified or identifiable natural person whose Personal Data is processed by the Data Controller. For example, when you browse our website or access our services, you are a Data Subject.

Processing: Any operation or set of operations, whether or not carried out by automatic means, which is applied to Personal Data or sets of Personal Data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. The purposes of processing implemented by Synaxys are identified in Article 3 of this policy.

Data controller: The natural or legal person, public authority, department or other body which, alone or jointly with others, determines the purposes and means of the Processing. For example, when you browse our website or access our services, your data is processed by Synaxys.

Subcontractor: The natural or legal person, public authority, department or other body that processes Personal Data on behalf of the Controller.

Recipient: The natural or legal person, public authority, department or other body that receives Personal Data from us, whether or not it is a third party to the Synaxys company.


2. Company Information

With respect to personal and professional data received, Synaxys is subject to the EU General Data Protection Regulation (2016/679/EU), which applies to all European companies. GDPR is designed to protect the fundamental liberties and rights of private individuals. The key articles of the GDPR can be found here.
If you have any questions about this Privacy Policy, our treatment of the information you provide to us or would like to bring up any other related issues, please contact us. Below you’ll find all our company details:


Company information

  • Company name: SYNAXYS SAS
  • Legal structure: SAS
  • Company address : 1 Place Pierre Potier, Centre Pierre Potier, 31100 Toulouse, France
  • RCS company registry : 838 254 100 00012
  • VAT registration number: FR 64838254100


E-mail address


Publication director

  • Sophie Pautot, CEO


The website is hosted by:

  • OVH sas
  • VAT registration number: FR 22 424 761 419
  • Address: 2 Rue Kellermann, 59100 Roubaix, France
  • Phone: +33 972 101 007


3. Information we collect

If you’re only visiting this Website, please note that we only collect Navigational Information. When you contact us via the Website, we request that you provide Personal and/or Professional Information about yourself and we also collect Navigational Information. We use the collected information only in compliance with this Privacy Policy. However, you are free to explore the Website without providing any Personal or Professional Information about yourself in the contact forms on our Website.


3.1. Why we collect personal information

“Personal or professional information” refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your first and last name, e-mail address, company name, address, phone number, and other information about yourself or your business. When you enter your contact information in a form on our website, this information will be used to answer your request and will then be stored in order to keep you updated on news or other information with regard to our company, activities and services. Personal Information may also include information about you that is publicly available on the Internet, such as via LinkedIn, Twitter and Google. Personal Information that we collect and manage is used for the purposes described above in order to improve mutual communication. We will never sell your Personal Information to any third parties.

The promotional emails we send include a link that allows you to unsubscribe as well as the mandatory legal information. In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:

  • improve your browsing experience on the Website;
  • respond to customer and prospect requests;
  • fulfill the obligations under our Terms of Service;
  • send you marketing communications relating to our business or other information we think may be of interest to you.

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.


3.2. Recipients of Personal Information


We reserve the right to call in other companies and service providers to provide specific services to our Website visitors, to our prospects and customers. To this end, we may need to share your information with them in order to improve your Website experience. Examples may include removing duplicate or repetitive information from our prospect lists, data analysis, marketing assistance, supplementing the information you provide in order to deliver better services and allow for an excellent customer experience. Prior to their intervention, we explicitly require our service providers to comply with GDPR requirements, every time we communicate your Personal Information.


Synaxys‘s internal departments:

Your Personal and Professional Information is collected to be processed by our company’s internal departments. They way your information is handled depends on the department’s activity. Below you’ll find a non-exhaustive list of Synaxys’s different departments and their use of your Personal Information.

  • Sales department: create and maintain commercial relationships with our prospects and customers.
  • Production department: exchange with our customers with regard to their orders and studies.
  • Administrative department: follow-up on customer invoices.
  • Quality department: follow up on customer satisfactions.

If we or our assets are acquired by another company, you will be notified of any change in ownership.


3.3. Data protection

By our hosting company

Personal Information is stored and managed on our hosting company’s controlled, safe and protected servers. We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure.


By Synaxys

We safeguard the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive Personal Information (such as a geo-location data) is collected on our Website, it is protected through the use of encryption. Should, in spite of all the care we take in protecting your Personal Information, data breaches occur in our systems, you and relevant authorities will be notified within 72 hours. If you have any questions about the security of your Personal Information, you can contact us by sending an email to


3.4. Data retention

We retain the Personal Information that you provide as long as we consider it potentially useful to our professional relationship, or as needed to comply with the EU GDPR, our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request (see below).


3.5. Your rights with regard to the collected data

Upon express request, our company will provide you with information about whether we hold any of your Personal Information. Should this be the case, you have the following rights with respect to that information:

  • To review and request a copy of the information you have supplied.
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us.
  • To request that your user information will not be used to contact you.
  • To request that your user information be deleted permanently from any of our lists and archives. This right also includes your right to unsubscribe from the promotional emails our company sends.
  • To request that your data are only used for part of the purposes we use and process them for.


4. Navigational Information

This section refers to information about your computer and your visits to this Website, such as:

  • Your IP address,
  • Geographical location,
  • Browser type,
  • Referral source,
  • Length of visit,
  • Pages viewed.

We use Navigational Information to operate and improve the Website. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about our company.


4.1. Cookies

A cookie is a text file that is placed on your hard drive by a web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We use “cookies” to help you personalize your online experience. Our company and its partners use cookies or similar technologies to analyze trends, administer the Website, track user movements around the Website, and to gather demographic information about our user base as a whole.

Here is a summary table of the different types of cookies we are able to use for the website:


Mandatory cookies for the operation of the site  

These are necessary for the proper functioning of the platform. They are defined to meet essential service requirements such as secure connection and the definition of confidentiality preferences.  Their deposit is functional and essential for the total optimisation of the site. You cannot object to them.

Cookies to measure the audience   

In order to adapt the site to visitors’ requests, we measure the traffic on our site, anonymously, via an analytical solution. This solution measures the number of unique visitors, the number of pages viewed, the country of origin of the connection to the site, the access service (online, via a search engine or a social network), the type of device used (computer, mobile or tablet), the most consulted and shared articles, as well as the time and date of the visit.

Personalisation cookies

These cookies allow us to offer you enhanced and personalised features. They may be set by our partners who offer additional services on our pages or by us. If you do not accept these cookies, some or all of these services may not function properly.


The Synaxys Website offers various cookies that are required for the proper functioning of the site. One of the main purposes of cookies is to provide a convenient function to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. A cookie helps us remember your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you wish. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website you are visiting. Our company keeps track of the pages you visit within the Website in order to determine which part of the site is most popular or most used. This data is used to provide personalised content and marketing actions within the Website to Customers whose behaviour indicates that they are interested in a particular area.

Cookies are also used to measure the audience (Google Analytics) as well as personalisation cookies. The website has a cookie manager located at the bottom right of each browser page. You can change your cookie choices at any time directly via this cookie manager. Your consent will always be requested for the deposit of cookies that are not mandatory.

Finally, by clicking on the icons dedicated to the social networks Twitter and LinkedIn appearing on the Website and if the User has accepted the deposit of cookies by continuing to browse the Website, Twitter and LinkedIn may also deposit cookies on your terminals (computer, tablet, mobile phone). These types of cookies are only deposited on your terminals if you agree to them, by clicking on the “I accept” button or by refusing it on the website. Furthermore, the User has the choice to select the type of cookies he/she accepts to be deposited. However, at any time, the User may revoke his or her consent to the deposit of this type of cookie by

You can prevent the storage of cookies on your computer by configuring your browser as follows:

  • In Internet Explorer (Microsoft Edge): “Tools” tab, “Internet Options”, click on “Privacy”. Then in the “Advanced privacy settings” tab, click on “Ignore automatic cookie management” and choose “Refuse all kinds of cookies” (internal and third party). Validate on “OK”.
  • In Firefox: “Tools” tab then “Options”. In the “Privacy” tab, check “Tell websites not to track me”. Validate with “OK”.
  • In Chrome, click on “Settings” and then “Show advanced settings”. In the “Confidentiality” section, click on “Content settings” and define the choice in the Cookies section.

If you are using browser versions other than those mentioned: please refer to the help files or user manual.


4.2. Log files

We may collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites using log files that are not associated with your name or other personal information. There is also information about your computer hardware and software that is automatically collected. This information can include: your IP address, browser type, internet service provider (ISP), the files viewed on our site, operating system, clickstream data, access times and referring Website addresses. This information is used by our company to provide general statistics regarding Website use.


4.3. Third party tracking technologies

Our Privacy Policy does not cover the use of cookies and web beacons by any tracking utility company.


4.4. Social media features

Our Website includes Social Media Features, such as links to Twitter and LinkedIn. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website. This Privacy Policy does not apply to these features.  Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.


5. Other privacy provisions


5.1. Information about children

The Website is not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at, so that we may delete the information.


5.2. Customer testimonials and comments

We may post customer testimonials and comments on our Website, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.


5.3. External websites

Our Website provides links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.


5.4. Unsubscribe

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located at the bottom of our e-mails, or by sending us an email at, or by sending a letter to the following address: SYNAXYS, 1 Place Pierre Potier, 31100 Toulouse, France.


6. Intellectual property and counterfeiting is the owner of the intellectual property rights and holds the rights of use on all the elements accessible on the website, in particular the texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited, except with the prior written authorisation of Any unauthorised use of the site or of any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 et seq. of the Intellectual Property Code.


7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version online. Please check this page every time you connect to our Website to review our company’s policy. This approach helps you to always be aware of what information we collect, how we use or transfer it and under what circumstances, if any, it is disclosed. If you enter your data in one of the forms on our website, then you will receive notice when this Privacy Policy is modified so that you may withdraw your consent with regard to how we use your information. Your continued use of the Website indicates that you agree to to the terms of the new Privacy Policy.

If you need more information, please don’t hesitate to contact us at